The goal of this article is to share some general best practices that I learned, adapted, and compiled through conducting moderated usability tests on web products and mobile apps the past few years. These notes are mostly examples and things to keep in mind whether you are exploring the competitive landscape, understanding user pain points, or testing a new feature.

Photo by Andrii Ganzevych on Unsplash

General Interview & Usability Testing Script:

“Thank you for participating in our usability study. We are researching the usability of a __________ platform for ___________ called __________. There are no wrong answers, and if you are not comfortable with answering a question, feel free to skip…


Job Search Part 3

From consulting for over a year, to applying to get my first full-time job as a product designer, and then a second time for my current role, I experienced first hand how exciting, rewarding, stressful, uncertain, and even discouraging a job search can be.

Perhaps you will only have to persevere for 1 week before your first full time job offer (unlikely, but possible), or you will search for 6 months to 1 year (more likely, but let’s try to shorten that, also consulting is an option). The questions are, “how lucky are you?” (Which IS NOT within your power)…


Job Search Part 2

Photo by Anete Lūsiņa on Unsplash
Photo by Anete Lūsiņa on Unsplash
Photo by Anete Lūsiņa on Unsplash

What I learned as someone building a portfolio and now reviewing them when I interview designers for my company is, what you decide to keep or omit in your portfolio will show hiring managers your ability to surface relevant information, communicate clearly, and your collaborative style as a team member.

I went through 6 different drafts of my portfolio before getting my first job offer. In that time I asked for feedback from 4 designers and 2 hiring mangers and 1 recruiter, who gave me valuable perspectives. …


Job Search Part 1

Photo by Markus Winkler on Unsplash
Photo by Markus Winkler on Unsplash
Photo by Markus Winkler on Unsplash

Career Transitions are full of challenges, are very time intensive, and sometimes very discouraging. If you are transitioning your career to UX/Product design and you find yourself thinking, “no one is hiring entry level designers” or “I just need someone to give me a chance”, just know I have been there, and this article is for you. I promise the challenges are worth it.

I have mentored many designers over the years, even when I was only 6 months into my own UX career transition and just starting my first freelance project. (I believe there is much we can learn…


Although my hope is that this question would help anyone at any stage of their leadership journey, the leaders I would particularly like to call to attention in the title of this article are those who currently have the decision-making power, the title and the position.

Photo by Lum3n.com from Pexels

That being said, having the title of a leader does not make someone a true leader. What makes someone a true leader is the display of leadership, and no title is required. I believe everyone has leadership potential, has displayed leadership at many points in their lives, and that it is a fluid state…

Jean Saung

UX Designer and Researcher based in San Francisco. I write about design, leadership, resilience, and emotional intelligence. https://www.jeansaung.com/

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